How do I secure an appointment?
A non-refundable $50 deposit is required when booking an appointment of 90 minutes or longer. This allows us to reserve your therapist’s time exclusively for you and continue providing the exceptional experience our clients deserve.
A member of our team will contact you by phone to arrange payment. Please note that deposits cannot be refunded or transferred to another appointment or person.
We sincerely appreciate your understanding and support of our booking policy.
When should I arrive at Skin & Tonic?
Please arrive 5–10 minutes before your appointment. This gives you time to settle in, relax and complete any necessary forms while helping us keep treatments running on schedule.
If it is your first visit, please allow a little extra time to provide any relevant information before your treatment begins.
What happens if I’m late?
We’ll always do our best to accommodate you. However, arriving late may reduce your treatment time so we can avoid inconveniencing the next client. The full treatment fee will still apply.
Appointments
We recommend booking in advance to secure your preferred treatment time and therapist. Same-day and walk-in appointments are also welcome, subject to availability.
All treatment times are approximate and include consultation time.
Cancellations and rescheduling
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. As your appointment time is reserved exclusively for you, cancellations made with less than 24 hours’ notice and missed appointments may incur a fee of 50% of the booked treatment price.
By booking an appointment with us, you acknowledge and accept these terms.
During your visit
For your relaxation and the comfort of other guests, please switch your mobile phone off or place it on silent before your treatment.
Changes to treatments on the day
A 10% surcharge may apply if you choose to reduce or remove part of your booked treatment on the day of your appointment.
